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Acute Community Crisis Evaluation Service System (ACCESS) provides crisis evaluations to patients.
Staffed by mental health clinicians, ACCESS provides crisis evaluations, 24 hours a day, 7 days a week. After an evaluation, a referral will be made to the most appropriate services, including outpatient services, partial or inpatient hospitalization.
If you or someone you know needs help with a personal or psychiatric crisis, call the Acute Community Crisis Evaluation Service System (ACCESS) at 603-577-2728, or come directly to the Emergency Department.
Frequently Asked Questions
An ACCESS evaluation is a service provided to those who need immediate help with a personal or psychiatric crisis. Prior to obtaining an evaluation, you will be examined by an Emergency Department provider who may be a doctor, nurse practitioner or physician assistant. Lab tests will also be completed as necessary.
An ACCESS visit is an Emergency Department (ED) visit. You are seen in order based on your condition, as assessed by the triage nurse. Depending on the number of patients in the ED, your wait for services may vary.
Charges include the services of the ED provider, the ED visit charge, any tests ordered, and the ACCESS assessment. The ED will never turn anyone away for inability to pay but if you are insured, your health care plan will determine how much of the cost will be your responsibility.
Our inpatient Behavioral Health Unit serves adults. Minors requiring hospital admission will be transferred to another facility. In New Hampshire, Hampstead Hospital in Hampstead admits minors for treatment. Depending on your insurance, we may also refer minors to facilities in Massachusetts. Direct referrals to the hospital providing services can eliminate unnecessary waiting time, transportation, and hospital costs for the family.
While we provide crisis evaluations, we cannot issue return-to-school/work notes that guarantee future safety. Upon discharge from the ED, you will receive referral information. It is the responsibility of the patient or parent/guardian to obtain the recommended follow-up care.